Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which refunds may be issued for fees paid to Bridgeble for website packages and related Services.
The purpose of this Policy is to ensure transparency, fairness, and clarity while protecting the rights of both the Client and Bridgeble.

By purchasing any package or Service from Bridgeble, you acknowledge and agree to this Refund Policy in addition to the Terms and Conditions.

2. General Principles

  • Bridgeble provides professional digital services that require the allocation of time, technical expertise, and operational resources.

  • Certain costs are incurred immediately upon project initiation, including planning, design, setup, and third-party purchases.

  • As a result, not all payments are eligible for refunds.

3. Non-Refundable Cases

3.1 Upfront Deposits and Setup Fees

  • Any deposit or setup fee specified in a package, invoice, or proposal becomes non-refundable once Bridgeble has started work on the Project.

  • This includes, but is not limited to, planning, wireframing, design concepts, or technical setup.

3.2 Work Already Delivered or Approved

  • Fees related to completed milestones, design phases, or fully delivered Projects are non-refundable.

  • Once the Client approves any design, layout, or final website delivery, no refund will be issued for the approved work.

3.3 Third-Party Costs

  • Fees paid for third-party services arranged through Bridgeble (such as domain registration, hosting, SSL certificates, SMS gateways, payment gateway setup, premium themes, plugins, or licenses) are non-refundable once purchased.

  • Any refund for such services is subject solely to the refund policies of the respective third-party providers.

3.4 Client Delays or Lack of Cooperation

  • No refund will be granted if a Project is delayed, paused, or cannot be completed due to the Client’s failure to provide required content, approvals, access, or feedback despite reasonable follow-ups by Bridgeble.

4. Refundable Cases

4.1 Cancellation Before Work Commences

  • If the Client requests cancellation before Bridgeble has begun any work on the Project, a refund may be issued.

  • Refunds in such cases may be subject to deduction of non-recoverable transaction or administrative fees.

4.2 Failure to Deliver Due to Bridgeble

  • If Bridgeble is unable to deliver a Project or a clearly defined milestone due to reasons solely attributable to Bridgeble (and not to the Client or third parties), Bridgeble will either:

    • Provide an alternative solution or service credit agreed upon with the Client, or

    • Refund the portion of fees related to the undelivered part of the Service.

4.3 Technical Issues with Express Products

  • For express or pre-packaged products where delivery is automated or semi-automated, Bridgeble will attempt to resolve any technical issues preventing activation or delivery.

  • If the issue cannot be resolved within a reasonable timeframe, Bridgeble may, at its discretion, issue a refund or service credit.

5. Refund Request Process

5.1 Submitting a Request

To request a refund, the Client must contact Bridgeble through official support channels or email and provide:

  • Full name and contact information

  • Project, package, or invoice reference

  • A clear explanation of the refund request

5.2 Review and Assessment

  • Bridgeble will review the request, verify the Project status, and assess whether it qualifies under this Refund Policy.

  • Additional information or documentation may be requested as part of the review process.

5.3 Decision and Timeline

  • Approved refunds will be processed using the original payment method where possible and within a reasonable timeframe, subject to payment processor delays.

  • If a refund request is denied, Bridgeble will provide a written explanation.

6. Additional Conditions

  • Refunds may, where agreed, be issued as account credit for future Bridgeble services instead of a monetary refund.

  • No refund or credit will exceed the total amount actually paid by the Client for the relevant package or Project.

  • Chargebacks or payment disputes initiated without first attempting to resolve the matter with Bridgeble may be considered a material breach of the Terms and may result in service suspension.

7. Policy Updates

  • Bridgeble reserves the right to modify or update this Refund Policy at any time to reflect changes in services, legal requirements, or operational practices.

  • Updated versions will be published on the Platform with a revised “Last Updated” date.

  • Changes apply only to purchases made after the effective date of the updated Policy unless otherwise required by law.